Table of Contents: 
1. Login problems for New Users?  
2. Login problems for Existing Users?  
3. Supplier is invited to a sourcing event, but can't access the portal  
4. Supplier can't find the RFx within Rogers Supplier?  
5. There is nowhere to enter a price/quote/response?  
6. Supplier can't attach files to the Response? 
7. How do I register for iSupplier access? 
8. How do I stop Purchase Order notifications via email but continue being able to login and view PO's, Invoices, etc? 
9. How do I sign up for EFT payment? 

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1. Login problems for New Users?

Rogers has set rigorous security standards to access the Supplier Portal, because of the confidential nature of the information it contains. Consequently, you ONLY HAVE 3 ATTEMPTS to login before the system permanently disables your password. If you have already tried three times and been unable to log in, you must request a new password.

Once you successfully enter your user name and the temporary password sent via email, the Oracle system requires that you change the password. This has created some confusion, so chose to a password you will remember. Examples of successful passwords: oracle01, rogers529, mediapluscable.

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2. Login problems for Existing Users?

If you were previously able to enter the system, but now your password has failed, you need to request a new password. Once you receive the new temporary password from the system, it must be changed to a password that is unknown to Rogers staff. This password cannot be the same as any other previous password. Again, this has created some confusion, so chose a password you will remember. Examples of successful passwords: oracle01, rogers529, mediapluscable. 

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3. Supplier is invited to a sourcing event, but can't access the portal?

Complete the Company Registration Form, including the Non-Disclosure Agreement and return it to Rogers per the instructions on the Form. You will receive a response within 24 hours.If necessary, you may send an email to the Rogers Procurement staff member conducting the event and request their assistance in expediting the registration process. If you already have iSupplier access to view PO's, you may just need to have your user profile modified to add Sourcing Supplier. Send an email to rogers.eprocurement@rci.rogers.com requesting the update.

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4. Supplier can't find the RFx within the Portal?

On the EDUCATION & TRAINING tab you will find a PowerPoint presentation titled: How to Respond to a Sourcing Event. Review pages 1-4 to ensure you are at the proper part of the site. Once on the Sourcing Home Page, remember that the Response Number opens any quote you have started, while the Negotiation Number leads to the generic sourcing event. If you continue to struggle, contact the eProcurement Help Desk.

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5. There is nowhere to enter a price/quote/response?

This is a VERY COMMON misconception. On the EDUCATION & TRAINING tab you will find a PowerPoint presentation titled: How to Respond to a Sourcing Event. Review page 10 and beyond.

• To enter a response (or quote), you MUST use the ACTIONS dropdown list. Select CREATE QUOTE.
• Once you begin to create a quote (or response) the information you enter will be accessible through the Response Number link on the Sourcing home page. Don't forget to save your response regularly (Save as Draft).
• If you need to access the files attached to the Header section, go to the Sourcing home page and enter the event through the Negotiation Number.

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6. Supplier can't attach files to the Response?

Rogers has identified this problem and is working to resolve the issue. In the short term, these recommendations significantly increase your chance of success:

• The maximum file size for an attachment is 2.5mb. Consider zipping larger files, or splitting them into multiple files to stay within the size limit.
• When attaching a file, DON'T select/highlight a file name before you hit the Attach button - this will cause the system to produce an error message. Once you receive the error message, highlight the file for attachment and hit the Attach button. About 95% of the time this allows the file to attach  to your response.
• Press and hold the Control (CTRL) key while clicking on the Attach buttons.
• Leave the cursor sitting on the Attach button for 1 second before clicking the Attach button.
• If need be, contact the Rogers staff member conducting the sourcing event and request authorization to manually email the large files as part of your response.

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7. How do I register for iSupplier access?

Talk with your Rogers customer and/or their Procurement Business Services contact to determine if your company would benefit from iSupplier access, which allows real-time, online view of Purchase Orders, Invoices, Payments, etc.

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8. How do I stop Purchase Order notifications via email but continue being able to login and view PO's, Invoices, etc?

1. Log into the iSupplier application at https://isupplier.rci.rogers.com
2. Click iSupplier Portal Full Access
3. Click Home Page
4. Click Preferences in the upper right corner of the page
5. Under Notifications, change Email Style to Do not send me mail
6. Click the Apply button, then log out of iSupplier.

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8. How do I sign up for Electronic Funds Transfer (EFT) Payment?

This is a FREE service.  Additional benefits are as follows.

• Payments are received faster than waiting for a cheque to arrive in the mail.
• No more lost/misplaced/fraud cheques.
• No more trips to the bank to deposit cheques.
• The cheque stub you currently receive will be e-mailed to you as notification of invoices paid.
• Enhanced security – most banks are recommending EFT and e-mail notification as the preferred method for payment disbursement.
• Protecting the environment.

Application Form and more details. 

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Got all the info you need?   Enter Rogers Supplier Portal